I staid in this Hotel during the Canton Fair 2015. Try to use the provided shuttle bus if possible. Trying to get a TAXI during day or night is very hard. Almost no good restaurant surrounded (chinese or western) next restaurant 20min walk (as there is no taxi), only street food restaurant. + Reception service failed me many times!!!
1) They told me on the phone before I made my reservation a lower breakfast price than actual price during the Canton Fair (75 RMB instead of 128 RMB). When asking them, how I could know the normal price without anyone from the hotel telling me this, they just tried to avoid me.
2) After I had to extend 2 times, they tried to rip me off, as my stay exceeds 3 consecutive days, I was suppose to get 20% discount. It was only granted to me after asking, and them admitting to this mistake. This did not only happen to me, but also to my colleagues! (Be WARNED!)
3). I had to call the hotel reception 5 times to cancel the 2000 RMB deposit after I checked out, as they couldn't manage to do it.
4) I needed to send some catalog by post, the business center tried to sell me a used prawn cracker box for 10 RMB. The official box from e.g. SF (of much better quality is free!!!)
It is suppose to be a 4 Start hotel, I have seen better 3 or 2 stars hotel.
I have seen 3 or 2 stars Hotel that did a better job.