2/10 – Mangelhaft
25. Jan. 2025
Bad Experience
Review for Sonesta ES Suites Atlanta - Perimeter Center North
I used to have a great experience with Sonesta Suites and often recommended it to friends and family. However, my recent experience was extremely disappointing.
I booked a room for two friends, providing their information and requesting an early check-in, which the hotel confirmed would not be an issue. However, when my guests arrived, there were no rooms available for the regular check-in time. After attending their event, they tried to check in later that evening, only to find there was no record of their reservation. I had to drive to the hotel in the middle of the night to show my ID before they were allowed into their room
When I checked in with them later, they described the room as being in terrible condition. The bathroom door and frame were smudged and dirty, and there were fingerprints all over. The plaster behind the doorknob was damaged, the tub was stained, the walls looked dirty, and the carpet was both stained and shredded. It was clear that the hotel is in desperate need of maintenance and a thorough cleaning.
Overall, this experience has left me feeling very disappointed, and I cannot recommend Sonesta Suites anymore. It’s unfortunate to see a place that once provided excellent service fall into such disrepair and mismanagement.
Bryan
Bryan, Urlaub mit Freunden (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
