The hotel staff are wonderful, everyone went out of their way to make this a pleasant visit. The hotel overall was shabby and not what I expect from Hilton properties. Old outdated furniture, chairs that sit very low, noise traveling between rooms, are some of concerns members of our party mentioned. We had a large family reunion group. It a difficult for older people to sit in lobby furniture and the chairs in the rooms. Those with rooms on the lower floors, 9th and below, had lots of street traffic noise. This was not a problem for people with rooms on the 28th and 29th floors.
On a positive note, the hotel staff went out of their way to help with mobility concerns. They lowered the bed height, and had a shower chair placed in the room that had a an accessible tub shower combo. The cleaning staff followed our instructions for making the bed as we liked. The main entrance has a lift to get scooters and wheelchairs to the street level, which required staff to operate. This was mildly inconvenient, but staff were very quick to come.