Lucy’s is a new property. This comes with the benefit of modern rooms in generally good condition, but they are struggling to establish standard working procedures. They sent no reply to my request in the original booking for advice on port-to-hotel transport. Their phone remained unanswered for hours on the arrival day, even after my arrival at property door nobody was there even though they had precise ferry arrival information. A neighbor confirmed that not picking up their phone was a known problem. Following an urgent text message on expedia’s platform they seem to have commissioned someone at the port to greet me, but he did not carry any sign with my name or the hotel name, so he was just one of many proposing chargeable transport (at an inflated price of 7 Euros for 1 km bicycle transport, which I rejected). Finally Lucy showed up, an interesting character unusual in the hospitality industry. She seems to confuse the relation between guests and hosts with that between children and parents. When she has a bad day or feels criticized (e.g. for non-reachability and pick-up mistake) she tends to react with outright hostility and repeatedly shout at guests; bizarrely giving instructions on how to exactly point the chair when talking with her. While saying “we don’t want your money” on the first day and inviting me to stay for free, she then asked me to find another place to stay for the second night, which she only reversed when I told her she had to fulfill the contract.