I had a terrible stay at this hotel and I certainly will not return. First, I booked a suite, and the photos of the room that were posted online were not representative of the room that I was given. When I asked about this discrepancy, a gentlemen working the desk that night informed me that the photos on the website were of the "presidential suite" instead of the Manhattan suite that I booked.
This error is because of the hotel and not due to me as the client. He then informed me that he couldn't do anything about this error and that they were sold out for the night so they couldn't change my room. I asked for the manager and he told he that he didn't know who they were because there are several and they show up randomly. He was very rude and unhelpful.
The room I was given was run down with poor decor. The ac/heat also didn't work properly. The couch had stains on it, the tv didn't work without maintenance coming to fix it. It was a poor room to give anyone.
The next morning, a lady was working the front desk and she also confirmed the hotel had posted the wrong photos for the suite I booked. However, she was a lot more helpful and respectful. She worked with me to find a better room, which I appreciated.
However, due to the treatment I received for the gentlemen on night one, I will never return. I also feel deceived and misled by the hotel because they posted the wrong photos of the wrong suite.