The reception staff was pleasant and helpful, especially the concierge persons. The maitre d' service at both restaurants was poor. They, and especially at the La Bercail were very slow and fussing with things the service persons should be doing rather than dealing with seating guests and generally overseeing operations. The restaurant wait staff varied in expertise. The music in both restaurants/hotel was poorly selected. It was all the same beat and somewhat discordant. It should be more varied to reflect different tastes and audiences. The live music in La Bercail was too loud, and not to my taste. English ability varied greatly - so renew your French before going. The food was excellent, and very generous portions. One should definitely do a dinner at Les Labours, where the food is inventive, beautifully presented, fresh (partly from their garden)and full-flavored. The bed was very comfortable. Toiletries were nice. Overall very clean room, and generally very clean throughout the property. Overall a lovely experience.