2/10 – Mangelhaft
11. Juli 2025
Strong Soot Smell Forced Early Checkout -No Refund
We won’t be staying there again.
We received an invoice from property mgmt (PM) that was much higher than it was supposed to be. Then, the check in instructions stated no pets were allowed despite what Hotels.com & Settlers Xing showed. I immediately email PM to get clarification so I could determine if I needed to cancel, but got no response. The next day, I call the # listed on the invoice & receive a canned text stating they could not talk. I reply asking for a call, but don't hear back for another 24 hrs. PM then states invoice they sent was incorrect & pets are allowed, so we continue with our reservation.
We arrive at the charming cabin but there’s a strong soot smell. We try to air it out, but with rain & mosquitoes, are forced to close the doors (windows don't open). We try to relax for the evening but the smell/air gives us a headache & makes us cough. The following morning I reply to the welcome email, which ironically asks us reach out if we needed anything, and ask for assistance with the soot smell because it was making us sick. We gave them all day to respond but they never did. Rather than enduring another night with the toxic smell/air & potential health consequences, we check out early & lose our 2nd night. The next day, PM sends an email thanking us for our stay & if we had anything lower than a 5 star review, to reach out to them first. As a courtesy, I text them to let them know why we would not be submitting a 5 star review, but again, no response.
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