2/10 – Mangelhaft
17. Mai 2023
Booked one hotel room for four people incl. breakfast. The booking confirmation clearly stated that the breakfast for four people is included (which was also confirmed twice by Expedia staff). The hotel has refused to accept the reservation and double-charged the breakfast for two kids. Several attempts to clarify the situation (incl. documents and support from Expedia) failed, the hotel insisted on double-charge. So if you want to be screwed over, this hotel is right for you!
Otherwise:
Good location, nice beach, friendly personnel
The facilities and rooms are partially run-down and not functioning (jacuzzi, showers, etc.). Bad service processes: reception (see above), room service did not manage to clean the room on two days and it took three calls just to get the fresh towels.
Reinhold
Reinhold, Familienurlaub (5 Nächte)
Von Expedia geprüfte Gästebewertung
