6/10
This would be a 1 or two star review, however because our concerns were constructively addressed by the staff I bumped it up to three.
The first room we were given the heating did not work and it was a single room even though we booked a double room. Smaller bed, one light, one socket, one nightstand. When we brought that up it was ignored by the staff but we were given a new room.
In this room the heating was so loud that we could not sleep and the bathroom smelt like someone had smoked or lit a fire in there.
The third room was fine except for the very loud neighbours but there is nothing the hotel can do about that. However, in the morning we discovered a lot of dirt in the shower so it had not been properly cleaned.
After all this we decided to cut our trip short and leave.
We spoke to the manager about that and she was very kind. She understood our concerns and our ultimate decision to leave. She was kind enough to issue a refund for one night which we highly appreciated!
Tim
Romantikurlaub (2 Nächte)