Tru By Hilton San Antonio Downtown Riverwalk

unaufgeregt, modern, funktional

My only problem with the hotel was its rates for the services provided, on their website they show how they have goo pride in their morning continental breakfast and amenities and me as a client i was really looking forward to it and ldt my family know all about it however, as we wake up at 7 a.m to go and get breakfast we were given small "to go" bags with an apple,nutrigram bar, and a water. Not having anything on their website or being told about it at the front desk i found it very iritating. Not just that but also have decreased the gym and pool hours to 7 a.m - 7p.m at very inconvenient times as we were busy all day sight seeing. And only 1 person allowed in the gym is very inconvenient aswell. Besides that the customer service was amazing. So if you plan on going during the pandemic i would find somewhere else. For what they offer the rate should not be that high.

The hotel looks really nice and the staff is very courteous and attentive of the needs of the guest. However, they could use a bit more in the cleaning side. I found 2 small roaches in the shower. They were dead but still. Other than that everything was good.

They don't have parking so that is a huge issue because they charge a $30 valet fee or you gotta find parking yourself somewhere close to the area. We found a few roaches in our room and took pictures just in case. Our A/C was leaking and had a HUGE puddle under it. Thankfully they gave us more towels when we asked for them. They also charge $50 for anemities so the bill you get originally is not the real one. Add $50 to it per room. The room is small but still a good room for up to 4 people. On the plus side, it was a short walk away from river walk and down town and they let us check in early. The breakfast right now was just a muffin, granola bar, apple and water. In the end, the price seemed too high for what was offered. We will not go back to this hotel. If im paying for parking anyways, might as well stay in a hotel just outside of downtown that gives more comfort.

Riverwalk was about 3 to 5 blocks away but The Staff was great and entire Hotel was clean. Not bad for the price!

Very clean place. They people in front desk so kind and helpful. We really enjoyed our time

Hotel was nice and clean. Employees very nice and helpful. Limited parking if you didn't want to use valet service. Pool was small but still an amenity. San Antonio still under Covid watch at this post.

The front desk seemed stand off ish we asked for information about the city and they gave us one wrong information and two worrisome information

Hotel seemed to have been updated very recently. All was clean and looked nice. The room was a little smaller than expected, but worked out just fine.