This was a nice hotel. The problem was I paid an extra $10 a night to get the larger apartment with a sofa and more square feet. We stayed there one night before our cruise and stayed in the larger room we had paid for. We came back after our cruise for a 4 night stay. They put us in a very small room without a couch. It was super tight. I called and explained that I paid for the larger room. They said, sorry, this is in the larger room category. I asked about the couch, to which they said, well, yours doesn't have one. That's because there was no way it would fit. We had a long hallway. I think this is where they figured any square feet were. It certainly was not in the room. We WhatsApp a few times and they did not care. They received the extra money and were fine with us getting a very small room. This was for 4 nights. They did not offer anything in compensation. They just said, well, all the rooms are not the same. The room we were in was identical to the studio apartment on Expedia. The problem was, we paid for the superior studio. Horrible customer service.