I had confirmed 2 rooms with King beds for my party.
First, they wouldn't honor the request for two rooms with King beds for either room.
Second, they assigned the rooms in different buildings, one on the first floor and one on the eight floor. Even though they knew we wished the rooms to be close to one another.
Third, each room was supposed to get one free spa treatment. They wanted to be paid for that service, even though we had it in writing. They did finally provide the spa service free, reluctantly.
Third, there was $175.00 dollars, per room, that was to be able to be spent on services. But the conditions put on the use of that money made it about impossible to be used.
Fourth, for the early risers, those who awaken before 7am there is no where to go to even coffee.
Fifth, we paid for all inclusive service, for our stay. But it doesn't feel all inclusive when you must physically sign for
every drink or item of food that you receive.
Sixth, the timing of eating establishments meant that there were times everything was closed.
The staff were very friendly and helpful.