10/10 – Hervorragend
14. Apr. 2025
From up happy to super pleased.
When I first checked in my a few hiccups my
Keys didn’t work to my room after replacing
them 3 times. When I finally did get into my
room I was highly disappointed. Very unhappy but me and my husband to make the best of it. Because it was our anniversary and we haven’t traveled since my son was born. But I decided to speak with the Manager Shorlanda F because I just wasn’t happy with what I thought my room with be. If it wasn’t for Ms Shorlanda amazing customer service , kindness , courtesy, empathy to my situation me and my husband would have left.
Shorlanda provided excellent service by accommodating me and my husband room by putting us in an Executive Suite. She communicated with us throughout our stay whenever we crossed path to make sure we were good. She walks with Grace and integrity. The way she interacts with the guest for one woman was remarkable. I seen her in action greeting every student who entered or exited her hotel. Because of Shorlanda I had a pleasant experience. And hope to bring my children with me next time. All my bad experiences were forgotten because of one women. I believe with Shorlanda she can make the staff better and the hotel great. I will ONLY go back
If she is there.
Thanks again we appreciate you. Thanks for making our trip memorable .
Vanessa
Vanessa, Aufenthalt von 3 Nächten
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