Hyatt Place Indianapolis/Keystone

Hotel was very nice, only issue we had was AC/Heat unit was not working, I like a cool sleeping environment, but informed staff in morning they need to look into that for future travelers. Staff was very helpful and friendly.

The shower curtain was dirty. Eggs were cold.

I chose the mall side of the hotel for the quiet - away from the traffic noise on I-465. That would have been fine if it hadn't been for the beautiful snow. Snow removal began a little before midnight - scraping and banging and beeping. There was no way to set the fan to run for white noise. No exhaust fan in the bathroom either. Front desk said it was out of their hands. Finally at 2 I found the ear plugs provided, used those and put a pillow over my head and managed to get to sleep. When I mentioned the situation at checkout I wasn't given a bit of sympathy. Other than that it was a great stay in a well-maintained hotel - comfortable bed and yummy breakfast.

Really nice hotel. In a great area for shopping and just mins away from everything.

We checking in well after checking time but there wasn’t a room ready. They couldn’t even find my reservation initially. There was one person at the front to assist with. Checkin and the food bar area and she seemed overwhelmed, although she was very nice. The room was adequate but showed signs of wear. The room was also facing the highway and loud. I could have thrown a rock and hit the highway.