Embassy Suites Indianapolis Downtown

Little hard to find but the hotel is a great location. They have a fantastic breakfast and cocktails!! The bed is very comfortable. The people were so friendly!!

This location is our go to spot for any time we are in Indy. We usually love everything about it. This time we were less than pleased. My husband was recently in a bad accident and we had to cancel our regular vacation so we decided to do a short getaway with the kids. We splurged and go the big 2 floor room. We were told we would have a balcony (we did not), we were told we could get a roll away (we didn't), we were supposed to have a hot tub (NOPE) and most upsetting...our room had been used and unclean when we arrived. Dirty towels and used soap on the counter and floor as well as used toilet paper in the trash can. There was a huge stain on the tiled floor as well. Also, if someone was watching TV downstairs no one could watch TV upstairs bc there is no separation of the floors. Took the kids swimming and rain from outside was pouring into the indoor pool. Oh and the TV and internet kept going out all weekend. I called and spoke with the staff about my complaints. I was assured they would discount my bill. Charges come through my bank statement and I was actually charged $1 more than the orginal quoted price.

Great stay! Super friendly and helpful staff!

We didn’t start out on a positive note with the hotel being an hour behind scheduled check-in. The hotel personnel gave us two free drinks from the bar and cheez it’s for our daughter while we waited. However, we weren’t in the mood to consume beverages as we also had to keep our baby entertained while we waited. Once in the room the temperature was at 77 degrees and after an hour was not cooling down. It took another 30 minutes for someone to come and fix. We were fine until it shut off sometime over night and the temp climbed to uncomfortable levels. I gave the office an hour notice before sending someone. After waiting 30 min beyond the time I requested someone to come, my husband was able to shut the system off and it worked again. The only positives were the bed comfort, breakfast and room layout. Just not enough to offset our initial disappointment.

It was a great trip. Only downer was we went to the bar. Never knowing there was a cocktail welcome a few feet away. We wish the front desk would have let us know.