Our check-in experience was less than ideal at the Rydges.
Despite arriving with my wife and children, the front desk staff insisted on seeing my wife’s ID, as the reservation was under her name. I provided my own ID, the credit card used for the booking, and a Medicare card showing both our names, but this was not accepted. My wife eventually pulled up an official email from the City of Gold Coast with her name, yet the staff still refused to check us in, stating it wasn’t obvious who she was.
Although the hotel eventually allowed us to check in, the process was embarrassing, and the staff were rude and unhelpful throughout. This experience fell far short of the service I expect from the Rydges.