6/10 – Gut
22. Feb. 2025
Not as expected and advertized.
We, 2 people, stayed in a Junior suite - 2 bedrooms, 2 baths and a kitchen. According to the description, the kitchen should have utensils, plates, pans and pots but had none of that. After some arguments the receptionist brought an aluminium teapot and a few plates and cups. The same receptionist refused to give us a second key though we insisted that we do need one. We were given a second key on the next day. It is one of those plastic programmable keys so I do not see why it was so hard to get a second one. Further, a free breakfast is included but in our first morning we found a row of clean pots with no food to be seen around. We were told we should order and they would cook it. They have no menu and you are supposed to order what comes to mind and hope they can bring it. This was not explained at reception. The personnel speaks only Spanish so this is a problem when there is no menu and your Spanish is limited.We ordered 2 omelettes and some fruit and coffee.The fruit was a tiny quantity, the omelette was ok.We did not go for breakfast in the next days as we found it inconvenient.Also, the hotel has no heating or AC and the nights were cold. Eventually I got sick. The neighborhood is walkable but not tourist friendly, it was hard to find an open restaurant on Sunday evening when we arrived. The hotel would cook dinner for you for unknown price if you tell them 4 hours in advance. I would not stay there and do not recommend it for someone with limited Spanish.
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