6/10 Good
Room was nice , clean and in good condition.
Filomena
Filomena, 7-night trip
Sensira Resort & Spa Riviera Maya
Puerto Morelos beachfront hotel with 5 restaurants and spa
Choose dates to view prices
Sensira Resort & Spa Riviera Maya is a great choice for your beach stay in Puerto Morelos. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Dining choices include 5 restaurants and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a nightclub, a free kid's club, and a poolside bar.
7.4
Good
Popular amenities
- Pool
- Spa
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
Main amenities (12)
- Daily housekeeping
- On the beach
- 5 restaurants and 5 bars/lounges
- Full-service spa
- 4 outdoor pools
- Nightclub
- Breakfast available
- Free children's club
- Free babysitting
- Free supervised childcare
- Children's pool
- Hot tub
For families (6)
- Babysitting (free)
- Children's pool
- Children's club (free)
- Daily housekeeping
- Espresso maker
- Cable TV service
Room options
Check availability for these dates
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About the neighborhood
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, Puerto Morelos, QROO, 77580
What's nearby
- Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
- Puerto Morelos Beach - 15 min drive - 10.8 km
- Moon Palace Golf Club - 16 min drive - 16.2 km
- Ojo de Agua Beach - 19 min drive - 14.4 km
- Puerto Morelos Town Square - 20 min drive - 14.7 km
Getting around
- Cancun Intl. Airport (CUN) - 23 min drive
- Tulum Intl. Airport (TQO) - 127 min drive
- Cozumel Intl. Airport (CZM) - 28 miles/45.1 km
Restaurants
- Le Chique - 7 min drive
- Preferred Club Bar - 7 min drive
- Frank & Lola's Italian Trattoria - 6 min drive
- Siena Restaurant - 7 min drive
- Lobby Bar - 3 min walk
About this property
Sensira Resort & Spa Riviera Maya
Sensira Resort & Spa Riviera Maya is a great choice for your beach stay in Puerto Morelos. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Dining choices include 5 restaurants and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a nightclub, a free kid's club, and a poolside bar.
At a glance
Hotel size
- 359 rooms
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Free babysitting
- Free supervised childcare
- Free children's club
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms (speed: 25+ Mbps)
Parking
- Free onsite self parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Breakfast available (surcharge)
- 5 restaurants
- 5 bars/lounges
- Poolside bar
- Coffee shop
- Snack bar/deli
Traveling with children
- Free children's club
- Children's pool
- Free supervised childcare/activities
What to do
- On the beach
Working away
- Business center
- 3 meeting rooms
- Conference center (6771 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Luggage storage
- Free pool cabanas
- Pool umbrellas
Facilities
- ATM/banking
- 4 outdoor pools
- Full-service spa
- Nightclub
- Hot tub
Room amenities
Be entertained
- Flat-screen television
- Cable TV channels
Home comfort
- Air conditioning
- Free stocked minibar
- Espresso maker
- Slippers
Sleep well
- Pillow menu
- Premium bedding
- Pillowtop mattress
What to enjoy
- Balcony
Freshen up
- Shower only
- Free toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Free WiFi (speed of 25+ Mbps)
- Free local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Mobile key entry
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Inspiration Spa. Services include massages. The spa is equipped with a hot tub and a steam room. The spa is open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A tax is imposed by the city: USD 3.93 per accommodation, per night
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Frequently asked questions
Is there a pool at Sensira Resort & Spa Riviera Maya?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Sensira Resort & Spa Riviera Maya?
Sorry, pets aren't allowed.
Is parking offered on site at Sensira Resort & Spa Riviera Maya?
Yes, there's free self parking.
What are the check-in and check-out times at Sensira Resort & Spa Riviera Maya?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Sensira Resort & Spa Riviera Maya and nearby?
Sensira Resort & Spa Riviera Maya has 4 outdoor pools and 5 bars, as well as a nightclub and a spa.
Are there restaurants at or near Sensira Resort & Spa Riviera Maya?
Yes, there are 5 onsite restaurants.
Does Sensira Resort & Spa Riviera Maya have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sensira Resort & Spa Riviera Maya like?
Sensira Resort & Spa Riviera Maya is located a short 3-minute walk from Arrecife de Puerto Morelos National Park.
Have a question?
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Sensira Resort & Spa Riviera Maya Reviews
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.2
Amenities
8.6
Staff & service
8.6
Property conditions & facilities
8/10 Very good
The resort was spotless , very friendly staff and a very kid friendly resort ! The ocean water was a dark brown the entire two weeks we were there , that was the only issue !
Hal William
Hal William, 14-night trip
10/10 Exceptional
Food pool rooms great value
jose
jose, 2-night trip
10/10 Exceptional
The food was really good quality, including the services in the general areas, the best part is the cabanas right on the beach.
Amar
Amar, 4-night trip
10/10 Exceptional
Thank you !
Saahil
Saahil, 5-night trip
10/10 Exceptional
Getting there was bumpy due to the city road but man this place is beautiful and you forgot all about that and transform into a different world. They have everything you need right there to enjoy your time and peace.
Sasha
Sasha, 4-night trip
4/10 Fair
The resort presents a visually appealing appearance, with beautifully landscaped grounds and attractive architecture. The staff members were exceptionally helpful and attentive, always ready to assist with any requests. The rooms were meticulously maintained and spotless, ensuring a comfortable stay. However, despite these positives, the overall experience was disappointing. The food quality and variety were particularly lacking; the menus offered very limited options daily, with repetitive dishes that failed to meet expectations. Additionally, guests often had to wait in long lines to receive their meals, which detracted from the overall enjoyment of the stay. Having visited Mexico numerous times, we found this to be the first occasion where the food offerings were so unsatisfactory and monotonous.
Martin Todorov
Martin Todorov, 6-night trip
10/10 Exceptional
I like the entertainment at 9pm. In the theatre
Henry
Henry, 7-night trip
8/10 Very good
We had issues surrounding certain restaurants only on certain days
Jill
Jill, 7-night trip
6/10 Good
Need to improve connect all infomation w all receptionist
Nhu Ngoc
Nhu Ngoc, 4-night trip
2/10 Poor
The property is scheming it’s two different listings on Expedia, not clear on all inclusive or not, the front desk was very unhelpful. Its an all inclusive resort so we were under the impression that it was all inclusive, but once we got to the property they wouldn’t allow us to change the booking or anything and we had to pay an extra 300 per person to just add all inclusive. We spent two hours in the lobby trying to get this handled, Expedia was no help either. Then the resort was very empty and the lobby smelled. The showers are all glass and open so if your staying with family like we were you have to leave the room just so they can shower. The resort on the other hand was very beautiful and the staff was amazing especially Domingo and Angel. The food throughout the whole resort was also delicious on top of having all top shelf liquor which was amazing.
joshua
joshua, 3-night trip
8/10 Very good
We really enjoyed our stay in Sensira resort. The team and staff were excellent and very welcoming.
Some of the facilities were out of service. The mini golf looked as it under maintenance. The cinema room was a bit dirty most of the day and the popcorn machine was broken. As for the food, it was on the lower average. The bar next to the beach had some nice bar food. The Italian place had awful pizza. Although they make it there, it was raw in the middle and with too much cheese. It felt like a microwave pizza. I suggest them to change the recipe. Pizza is not an expensive food, but it needs to be made properly. (It is something with the dough). The steak place had really thin steaks which made them all well done (besides the fillet). The buffet was ok, nothing special… Overall we enjoyed our stay.
Rachel
Rachel, 4-night trip
6/10 Good
Eric, front desk was as helpful as he could be, especially after our reservation was not properly transferred from expedia, resulting in us NOT being listed as all inclusive. Got into a room early, however as time went on realized we were constantly hearing what sounded like furniture being dragged back and forth. All day and night. Had to wear ear plugs just to try to sleep through it. Come to find out our room was directly above the buffet which is open basically all day and when not opened, being cleaned. Sounds were especially bad in the 1, 3, and 4-530ish AM hours. Otherwise, room was nice and was kept very clean. As for the advertised kids activities, pretty disappointing. My kids (8 year old twins) were kicked out of the trampoline area by a worker stating that they were too tall. He forced them out and made them stand against a ruler which was ridiculous. They are average sized 8 year olds, if anything maybe smaller than kids their age, yet somehow too tall? They were embarrassed as of they had done something wrong which they absolutely didn't and devastated because the trampoline area was a big reason we booked here. There was also supposed to be an area with air hockey and foosball. This room was empty, with only 1 foosball table. Gaming area advertised 7-8 screens. There were only 3, with each only allowed 1 controller. Area was not air conditioned and chairs were dirty. More disappointments as well but made the best of it as a family. Likely won't return.
Jessica
Jessica, 7-night trip
2/10 Poor
Pésima experiencia en el check in como clientes VI
La primer noche no estaba surtido el bar, no habia amenidades en el baño, la recepcion fue pésima nos tuvieron afuera ya que nuestro nombre no estaba inclyido en su lista, despues en recepcion mencionaron que no estaba nuestra reservación llamé al swrvicio de hotels y nl pude entrar a la llamada con mi numero de reservacion, hasya la 4a ocasión me atendieron amablemente y resolvieron el problema cuando con mi teléfono le comuniqué al de recepción, el cual no fue amable ni empático y después de un par de horas nos dieron acceso a las habitaciones.
Beatriz
Beatriz, 2-night trip
8/10 Very good
Me gustaron mucho las instalaciones para los niños pero el area de niños chiquitos la cerraban a las 10:00 pm y el resto para niños mas grandes a las 11:00. Porque no cierran todo a la misma hora.
Ramiro Jose
Ramiro Jose, 5-night trip
10/10 Exceptional
La propiedad muy bien, solo que yo pagué un todo incluido según la página de Expedia y al llegar no se respetó ni el hotel ni Expedia
Gicela
Gicela, 1-night trip
4/10 Fair
Regresé después de un año, por la grata experiencia que tuve en 2024, sin embargo, dudo que alguna vez regrese. Solicité
Paulina Berenice
Paulina Berenice, 6-night trip
6/10 Good
Jeff
Jeff, 3-night trip
6/10 Good
Luis Enrique
Luis Enrique, 2-night trip
2/10 Poor
Osman
Osman, 5-night trip
10/10 Exceptional
Tim M
Tim M, 3-night trip
10/10 Exceptional
Mary
Mary, 5-night trip
2/10 Poor
Carlos
Carlos, 1-night trip
6/10 Good
Manuel
Manuel, 1-night trip
6/10 Good
Tyrone
Tyrone, 3-night trip