As a frequent Hotels.com customer, this was one of my most disappointing experiences.
The property looks neglected, poorly maintained and almost abandoned. The reality is completely different from the advertised pictures, both inside and outside. The photos appear to have been taken many years ago and no longer reflect the property’s current condition.
The outdoor areas are poorly maintained, including an old bicycle practically falling apart in the courtyard. The door lock was unreliable, sometimes working and sometimes not, raising security concerns.
Several advertised photos show spaces that do not correspond to our unit or its common areas.
We arrived just 30 minutes before check-in but were not possible.
Disappointed, we left early in the first day and offered to pay for two nights, requesting a refund for the remaining two. Management refused, claiming we misunderstood the studio classification. However, that was never the issue.
Management seemed more concerned with enforcing policies than guest satisfaction or finding reasonable solutions.
My advice: Check recent guest photos before booking. The advertised pictures do not reflect what we experienced.
Unfortunately, I cannot recommend this property.