We asked for the quietest suite possible in our initial non-refundable reservation but we were given the main floor (which meant people above us of course). It was right beside an open stairwell and the back door, with other people parking right outside our window… manager said it was the quietest possible, but did admit they assigned on a first come first served basis, so it did not seem to matter to him (Kevin) that we had reserved a non-refundable suite weeks before, with the request for ‘quietest possible’ attached to the reservation!
The suite smelled like an old thrift store, the beds, bedding and furniture are old! The whole property is run down and in dire need of renovation.
We left that night and went to a different hotel 90 minutes away, thereby paying for two hotel rooms.
I can’t believe others gave it positive reviews!