The stuff is very friendly and helpful if there are questions or requests.
The rooms are practical and simple - with a TV, kitchencounter, fridge and some dishes for tea or coffee. Thd bathroom is practical with shower.
The windows are not to open, so there's no fresh air - but probably better, since the hotel is located next to a federal highway and above a truck-parking and delivery (meaning that all night trucks are coming to be loaded with food and stuff to deliver in markets all over Sweden), so you also can imagine the surroundings by the hotel, which is all industrial.
Yet in a 15 minutes walk hou reach a subway station and in a 45 minuteswslk you can reach södermalm. All in one: it's the price you pay, and that's fair and since Stockholm is beautiful to experience by feet - I had a great time!