The woman who checked us in was wonderful, very nice and helpful. However I feel like this place is one step away from being condemned. Hardly anything is in good repair. AC units with exposed wiring, a closed staircase/exit, ice machine broken, stains on sheets, cracked walls, windows and screens, broken lamps and lampshades, keys that didnt work. It didnt feel clean or safe. I had to call on a phone to get checked in and never saw another employee the entire time, even trying to call for checkout. The pictures on the website are incredibly deceiving. I dont feel Hotels.com should even let people stay here, its that bad.