Oulton Hall

Booked a double room and it was 2 singles fitted together that were falling and spreading apart. The shower was broke and the shower screen was no use. Water went everywhere

Spa excellent. Only had breakfast but good. Bars only had low chairs uncomfortable. Room very good and comfortable pity about the bar and public rooms seating needs more comfort

Reminds of a hotel on its last kegs

Beautiful stately house in grounds but the current owners could do with appointing more staff particularly cleaning staff and reviewing their process. It was not 'slick" staff were friendly and warm but this was not a polished 4-5 star service. We were given the wrong menu ordered from it and had a tomato risotto rather than a mint and pea..we were held waiting in the foyer to check in and out and at each of the bars and restaurants. The spa area needed someone to collect towels and clean surfaces The door man was truly professional and shone. The decor was in need of spring cleaning Mattress needed a cover as we felt the springs all night and the zircon was clunky

Fine hotel, butler staff very nice, rest of them ok but not great. Spa staff a bit rubbish we tried to get a slot with them over a weekend but couldn’t get a slot and no comms from them having emailed and called beforehand this really annoyed me. Also as this was for a wedding anniversary I expected the hotel to put some effort in to make us feel more welcome but literally nothing from them so won’t be going back