2/10 – Mangelhaft
6. Feb. 2025
Checkin at 15:00. Room was not ready. I speak fluent Portuguese. The doormen told me they were cleaning the apartment would take 30 mins to complete. At 15:40asked the doormen to call the apartment, they did an no one answered. I then asked one doorman to go to the apartment. He did. When he returned he claimed the apartment was clean. I asked how he knew as he had no key. He said he saw it through the keyhole! Does this mean they watch me through the keyhole?!? Anyhow, as this was obviously not true, I insisted to speak to management and the doormen called. Guess what? Apartment was not clean nor had they begun cleaning! At 16:15 we were put into another apartment until our apartment was ready. At 18:00 we moved into our apartment. HORRIBLE experience. Can not recommend this company.
Arval
Arval, Romantikurlaub (2 Nächte)
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