I’ve stayed at this hotel three times, and while previous visits were great, this one was extremely disappointing. We booked a Premium King Room for a couple’s getaway and were told at check-in that we had a “really good room.” Unfortunately, that wasn’t the case.
The room was unbearably hot with no proper ventilation. We had to keep the patio door open all night just to breathe, which meant dealing with loud street noise from traffic and nearby bars. Sleep was nearly impossible. On top of that, the shower dripped constantly all night, adding to the disruption.
I mentioned the issues to the front desk in the morning, and the only compensation offered was free parking valued at $27. While that gesture was appreciated, it didn’t make up for the uncomfortable night and poor experience overall.
We were really looking forward to this stay, especially having booked a premium room, but left feeling frustrated and disappointed. After this experience, I’m honestly not sure we’ll return or recommend this hotel again.