Hotel Ohm by HappyCulture

Worst customer experience I ever had. Appalling service. Not sure more clients will be coming to the hotel with the unacceptable attitude and service provided by the front desk personell currently working at the hotel. I made a 6-night booking reservation through www.hotels.com with breakfast included at Hôtel Ohm by HappyCulture so that my partner and me spend new year in Paris. At arrival at the hotel 29th December we were informed that no room was available according to our reservation and we had to be downgraded (no compensation provided) for one night and move to a different room the next day. We had no choice but to accept the only option provided. The next morning we were informed by the front desk that no more rooms were available and we couldn't move for the remaining 5 nights. Again we had to bite our tongue and accept the situation. On New year's Day we left the hotel later than normal (approximately at 13:00) and requested the front desk to make sure our room is cleaned and got confirmation that it will be done. After coming back to the hotel late in the evening we were surprised to see that our room wasn't cleaned. We informed the front desk and we only got excuses why it wasn't clean with no apologies, solutions nor compensation for this incident. The next day we talked to the same receptionist who confirmed the room would be cleaned on the 1st Jan. We got only excuses why it wasn't done. Not the expected apology or answer. Finally, we had to

We were very impressed by the quality of this hotel. The room was very comfortable and featured many various amenities and had a quirky modern design. This hotel was perfect for our needs.

Clean hotel, and nice staff.

I have stayed previously in this hotel but the renovavations have really increased the comfort of the place. The location is very convenient with great access to buses and underground.

Very pleased with our stay! Would recommend this hotel and would definitely stay again!

Stayed here for one night, had to transfer from the Kyriad near Roland Garros. I was In Paris for the French Open Finals, on my way to Bordeaux for the summer. The room was fantastic, large comfortable bed with a superb standing shower and plenty of hot water. Very friendly staff! Dropped my luggage earlier than check in on my way to stadium and the young woman who took it assured me it would be fine until I arrived back in the evening, and It was. Checking out on Monday was a little tricky due to traffic and rain and my two pieces of heavy luggage. I could not find a taxi and I was going to take an Uber to Gare Montparnasse for 40 euro. Guillaume, managing director of hotel, said no way! much to high a fare and spent 25 min or more on the telephone to get me a taxi for half the fare. Superb customer service and I will stay here, again, when I am in Paris for the French Open.

Stayed in the single room, would not stay in that room again as the bathroom not well designed, basically put in for necessity, but the toilet is not usable.

We were welcomed upon arrival and given tips and advice on local transport links and restaurants. Hosts were very helpful when we needed to leave our cases behind when checking out due to us having a later flight. Room was clean, presentable and comfortable, just a little bit compact. It could have also been a little more private given that the window opened up to a block of flats with balconies that were in use almost the entire time due to the hot weather. We needed the window open all night so was frustrated by the noise and having to make sure we were presentable in our rooms. Overall, enjoyed our stay. Great location with great transport links and ticked most if not all of the boxes.

An excellent stay in an older hotel that gives you the nuances of Paris. Close to walks that will take you to the Eiffel Tower and Grand Palace, you feel part of the city. Tall windows invite the soft lights of nighttime Paris and cast shadows that compliment the pastel colours.