Hotel De Anza

Favorite hotel in San jose

Rude customer service at front desk. Housekeeping ended at 5:30 we asked at 5:00 and said they were gone. Said they would at least replace towels and they never did. Really unprofessional and did not have any helping information on parking nearby.

Very tired. This place has potential but understaffed. Mostly by the restaurant/bar area. Street side rooms can be very noisy on weekend. Rooms are nice. Looks to have recent makeover.

Always a great stay for the Sharks game👍 Clean hotel and great service.

They say they have valet parking, charge for it but ask you to park and retrieve your car, what king of valet is this?! Disappointing and misleading.

I booked a room for me, my fiancee and my two teenage boys. The room was supposed to have a king bed and a sofa that turned into a full-size bed. Upon arrival I was given a room with just a king bed. When I went back downstairs to the lobby and asked them to give me the proper room, they told me that they didn’t have any of the rooms that hotels.com advertised. We ended up moving rooms and had a twin bed brought in. I ended up having to share a bed with my fiancé & my (smaller) son. Not cool.

I usually love the De Anza, our check in this time was a fiasco though. we were told the room was clean and they were just waiting on the house keeping supervisor to ok the room and flip it in the system so we could get our keys and go in. This took an hour and a half to happen, after going up to the desk 4 times and the front desk lady callign the supervisor even more just to get her to say we could check in. the lady at the front desk was very apologetic and told me to find her and she would waive something off our room. she waived the valet parking which was appreciated. But i wanted to provide the feedback as we were only one guest of about 10 that were very frustrated waiting for their rooms to be okayed to enter. i feel like we should have gotten a little more than our valet waived for the night but i understand we were only there one night so it was a little difficult to offer anything else

How can you put a guest in a room where the A/C and heating system doesn't work and the room smells like a wet dog??? Why was the room even in service? Front Desk said no other rooms were available and there was no manager on duty?? After calling Hyatt Customer Service, suddenly a manager appeared with a key to a new room. At $300+ for the night and being a Hyatt property I expected more.

Very comfortable and convenient to the sharks game.