Radisson Hotel & Convention Center Edmonton

From the minute we got there, it was one issue after another. We arrived there late after 11pm Friday, with 2 tired 5 year olds. We were given room 610. Only one of the beds was made(saying not to sit or out anything on bed) cigarette burns covered the carpet, and the room stunk like smoke to the point our throats were sore. The carpets need to be kicked back on to the smooth edge as you trip walking down the halls and in the room. We phoned down and they moved us to 204. The security lady that was kind said she couldn’t understand how we even got out in that section. The new rooms bed by the window had such a sag in the middle, that you couldn’t help but roll to the middle, plus hair on the shower wall sure didn’t make us feel to safe it had been cleaned to a covid standard. My fiancée spoke to the front desk lady who was very kind they moved us to the new tower. Th rest of the weekend we had to get the card recoded so we could get in our rooms 3x. The disappointing part was the staff said management knew about the issues and just didn’t care to fix them. The swimming pool was disgustingly filthy, garbage all over the deck no pool towels, the housekeeper was very understanding when we pointed things out. I will not be staying at this hotel again. We’re in a pandemic as society, and I would think the standards should be a lot higher for guests of your hotel.

Hotel was quiet and clean, the staff waa friendly and the location was perfect for our needs. Will definitely be back regularly!!

The staff was very friendly, check in and check out was quick. The rooms were nice and the beds are very comfy.

Check in was okay and friendly but I had a lot of luggage and no one offered me to take a trolly or to help me. Breakfast is not included and a little pricy for the regular buffet. There is no menu option for breakfast. Swimming pool was nice and big space. Rooms were nice and clean. Tv did t work.

The hotel is a little out of the way. Further out the hotels near South Place or South Common. However very well kept and clean and quiet. Hotel staff are excellent. The King size bed was too soft and after 4 nights, our backs were sore. The shower is small and outdated. This used to be a hotel for oilfield workers and truck drivers, so it lacks some of the modern touches. But very clean and great staff.

This was my first stay at a Radisson in some time, and I couldn't have had a better experience. My room was upgraded upon arrival (still not sure why) which was nice, and the staff as accommodating throughout. From check in, to room service, to housekeeping and check out, I felt relaxed and taken care of by the staff.

Started out a little rocky, as the key card for our room didn’t work...3 times. But, the front desk was quick to fix the situation by offering me not only a different room, but a free upgrade, as well as a complimentary breakfast for the following morning.