TL;DR - One of the best hotel experiences we’ve had as a family.
Pros:
Great service, staff are polite, nice, smile and make you feel like a VIP as soon as you get in (heads up for blue bar guys Medhat and Beshoy!)
Food is fresh and excellelnt, a lot of variety and restaurants to choose from. Always a lot of place inside.
Hotel is huge, but yet extremely clean and organized, with a great shuttle from the Sentido entrance to the beach all day long.
The beach is one of the best snorkeling spots I’ve ever visited, and I am one who snorkeled the Great Barrier Reef.
Gym is great too, with a nice guy who make sure you stay hydrated during your training.
Cons:
Sentido pools are warm, and even hot. It is great for the kids but for adults its pretty tough. We personally preferred going to other pools in the resort.
No shade all around the hotel - it gets extremely hot in summer, and the resort is huge! All the pedestrian walks are without shade at all, make it almost impossible to walk around at daytime.
AquaPark operation hour’s doesn’t make sense - 10-12, 14-17. While the best time to be in the pools are after 17 when its breezy. I don’t get it.