The RIU Palace was a definite disappointment from start to finish! In all fairness, I will say that most of the staff, especially housekeeping and bar staff, tried to make up for the mismanagement and run down condition of the property, but there is only so much they can do. From the very beginning, the room we booked was not what was advertised, was dirty, full of fruit flies, mattress was horrible, and the shower glass was broken. Only one elevator was operating during our entire stay, and one day there was no elevator working at all, and we were on the 8 th floor! The process for getting into any of the restaurants was terribly mismanaged. If you weren’t in line at 5:30 for any of them, which all opened at 6, you were out of luck for dinner, unless you went to the buffet, which was mediocre at best. In our building, we experienced electrical wires hanging down from the ceiling on a couple of occasions and no workable ice machines most of the time. The pool area was beautiful, and the swim up pool bar was lots of fun, with good service, but the absence of top shelf liquors and imported (American) beer was disappointing and not typical of a Palace level RiU. Also, there was a rule that the bar pool, as well as the pool bar itself, was supposed to be adults only, with signs everywhere stating that, in 3 different languages, but it was not enforced. Kids were allowed in that pool, around the bar, and even served sodas and frozen drinks while seated at the bar! 🙄