Our stay at the Delta is always comfortable, once we get there. White this was not an issue in recent years, both stays in the past two weeks made us wonder if management has not paid attention as well as they might have to the transport from the airport and the communication standards by phone. The phone lines were completely out two weeks ago, and it was impossible to reach anyone, even when contacting the corporate number. Most recently, the phone lines were working, but the front desk attendant was on a personal call throughout our checkin process. It was difficult to understand if she was speaking to us or to her friend…
This is a fabulous hotel…convenient, comfortable, and so reasonable price wise. I hope they can bring their communication skills back to the level they were at a few years ago.