4/10 Fair
Dec 24, 2024
Don’t expect the usual quality from Extended Stay
When we checked in we were immediately overwhelmed by the smell of cigarette smoke in the room, you could literally smell it from the hallway, it was disgusting. I walked over to open the window and there was a huge pile of ashes on the windowsill. How did the cleaners not catch this?? One of the points in the 10 point inspection is “windows” so clearly they skipped that point. We asked for another room and had to wait 40 minutes with the kids crying and wanting to lay down, all of us coughing from the smoke in the room. When we got in the new room, the fridge wasn’t on so we put our food in a warm fridge and tried to call the front desk, but our phone wasn’t working. I used my cell to call them and they came and fixed the fridge but it took an hour to get cold while our ice cream melted. They said they would bring us a working phone but never did for the 3 days we were there. Lastly, I noticed our socks were getting dirty so I wiped the floor down with one of the towels and the towel was black. I have the photos. The condition of the room is very poor, and it’s unnecessary too because it’s all small little things a handyman or maintenance person could easily fix. The staff or owner must just not care. We stay at Extended Stays often and always have a great experience. This one was absolutely not up to the standard of other locations. Ghetto and trashy.
Nicole
Nicole, 4-night family trip
Verified Hotels.com guest review
