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Majestic Hotel & Spa Barcelona

5.0 star property
Luxury hotel with spa, near Plaça de Catalunya

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Majestic Hotel & Spa Barcelona

Front of property
Seasonal outdoor pool
View from room
City view
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff, property condition

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Airport transfer
  • Parking available
  • Spa
Main amenities
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Babysitting (surcharge)
  • Television
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
  • Bathtub or shower
The price is $310
includes taxes & fees
$266 per night
Dec 8 - Dec 9

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Penthouse

Penthouse | Living area | 40-inch plasma TV with cable channels, TV

Penthouse

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private pool
Private rooftop spa tub
Air conditioning
Heating
Plasma TV
  • 1076 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Paseo de Gracia

Premium bedding, in-room safe, desk, laptop workspace

Privilege Paseo de Gracia

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Bathrobes
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Privilege City View Room

Privilege City View Room | Premium bedding, in-room safe, desk, laptop workspace

Privilege City View Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Privilege Room

Privilege Room | Premium bedding, in-room safe, desk, laptop workspace

Privilege Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Premium bedding
Memory foam bed
Blackout drapes/curtains
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room (Paseo de Gracia)

Deluxe Room (Paseo de Gracia) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room (Paseo de Gracia)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Apartment (3-4 pax, different building)

Premium bedding, in-room safe, desk, laptop workspace

Standard Apartment (3-4 pax, different building)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Premium bedding
Memory foam bed
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | In-room business center

Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Duplex Apartment, Paseo de Gracia View (different building)

Duplex Apartment, Paseo de Gracia View (different building) | Premium bedding, in-room safe, desk, laptop workspace

Duplex Apartment, Paseo de Gracia View (different building)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
  • 700 sq ft
  • Sleeps 8
  • 6 Twin Beds

View all photos for Junior Suite, City View

Junior Suite, City View | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Premium bedding
Separate bedroom
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Apartment, City View (3-4 pax, different building)

Premium bedding, in-room safe, desk, laptop workspace

Superior Apartment, City View (3-4 pax, different building)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
  • 1076 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Eixample Apartment with patio

Eixample Apartment with patio | Premium bedding, in-room safe, desk, laptop workspace

Eixample Apartment with patio

Highlights

Patio
Yard
Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
2 bedrooms
  • 1076 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Junior Suite Passeig de Gracia

Junior Suite Passeig de Gracia | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite Passeig de Gracia

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
  • 431 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | Bar (on property) | Rooftop bar, pool views, open select days

Deluxe Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Plasma TV
Premium bedding
Memory foam bed
Blackout drapes/curtains
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Premium bedding
Memory foam bed
Blackout drapes/curtains
Down duvet
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Privilege Family Room

Privilege Family Room | Premium bedding, in-room safe, desk, laptop workspace

Privilege Family Room

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Grand Hyatt Barcelona

Pool
Spa
Pet friendly
Parking available
9.2 out of 10, Wonderful, (1092)
The price is $217
includes taxes & fees
$182 per night
Dec 2 - Dec 3
Grand Hyatt Barcelona
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About the neighborhood

Map
Passeig De Gracia, 68, Barcelona, 08007

What's nearby

  • Passeig de Gràcia - 2 min walk - 0.2 km
  • Casa Batllo - 3 min walk - 0.3 km
  • Casa Mila - 3 min walk - 0.3 km
  • Plaça de Catalunya - 11 min walk - 0.9 km
  • Sagrada Familia - 4 min drive - 2.4 km

Getting around

  • Barcelona El Prat Airport (BCN) - 33 min drive
  • Barcelona Paseo de Gracia Station - 8 min walk
  • Plaça de Catalunya Station - 10 min walk
  • Barcelona (YJD-Barcelona-France Train Station) - 28 min walk
  • Diagonal Station - 5 min walk
  • Passeig de Gracia Station - 5 min walk
  • Girona Station - 10 min walk
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Il Caffé di Francesco - ‬1 min walk
  • ‪La Dolce Vita - ‬1 min walk
  • ‪CocoVail Beer Hall - ‬3 min walk
  • ‪Txapela Euskal Taberna - ‬1 min walk
  • ‪Vinitus Petit - ‬2 min walk

About this property

Majestic Hotel & Spa Barcelona

Majestic Hotel & Spa Barcelona features a rooftop terrace and puts you just steps from Passeig de Gràcia and Casa Batllo. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and Mediterranean cuisine is served at SOLC, which is open for breakfast, lunch, and dinner. This luxurious hotel also features a poolside bar, a fitness center, and a sauna. Fellow travelers love the helpful staff and overall property condition. The property is just a short walk to public transportation: Diagonal Station is 5 minutes and Passeig de Gracia Station is 5 minutes.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 275 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: noon
  • Express check-out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The apartments at this property are situated in the building opposite the main hotel building. Guests should proceed directly to Majestic Hotel & Spa, located at Passeig de Gràcia, 68 CP 08007 Barcelona, for check-in assistance upon arrival.
  • This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.
  • Check-out is at 11 AM for guests booked in the following room types: Duplex Apartment, Paseo de Gracia View, Standard Apartment, and Superior Apartment, City View.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 45 per day)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Jet skiing nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Hardwood flooring in room

Room amenities

Be entertained

  • 40-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • In-room safe

Special features

Spa

Majestic Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

SOLC - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.
El Bar del Majestic - This piano bar serves breakfast, lunch, and dinner. Open daily.
La Dolce Vitae (Summer) - This rooftop bar is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.25 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.
The listed optional cleaning fee applies to Duplex Apartment bookings. The cleaning fee is EUR 65 for Standard and Superior apartment bookings per accommodation, per day.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 42 per person
  • Airport shuttle service is offered for an extra charge of EUR 155 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 80.0 per stay

Parking

  • Self parking costs EUR 45 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.
Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Barcelona Hotel Majestic
Barcelona Majestic
Barcelona Majestic Hotel
Hotel Barcelona Majestic
Hotel Majestic
Hotel Majestic Barcelona
Majestic Barcelona
Majestic Barcelona Hotel
Majestic Hotel Barcelona
Majestic Hotel & Spa Barcelona Catalonia
Majestic Hotel And Spa Barcelona
Majestic & Barcelona Barcelona
Majestic Hotel & Spa Barcelona Hotel
Majestic Hotel & Spa Barcelona Barcelona
Majestic Hotel & Spa Barcelona Hotel Barcelona

Frequently asked questions

Does Majestic Hotel & Spa Barcelona offer free cancellation for a full refund?
Yes, Majestic Hotel & Spa Barcelona does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Majestic Hotel & Spa Barcelona?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Majestic Hotel & Spa Barcelona?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Majestic Hotel & Spa Barcelona?
Yes. Self parking costs EUR 45 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Majestic Hotel & Spa Barcelona?
Yes, an airport shuttle is available. The charge is EUR 155 per vehicle one-way.
What are the check-in and check-out times at Majestic Hotel & Spa Barcelona?
Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Express check-out is available.
Is there an onsite casino at Majestic Hotel & Spa Barcelona?
No, this hotel doesn't have a casino, but Casino Barcelona (6-min drive) is nearby.
What is there to do at Majestic Hotel & Spa Barcelona and nearby?
Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and a sauna. Majestic Hotel & Spa Barcelona also has a steam room.
Are there restaurants at or near Majestic Hotel & Spa Barcelona?
Yes, SOLC offers alfresco dining and Mediterranean cuisine.
What's the area around Majestic Hotel & Spa Barcelona like?
Majestic Hotel & Spa Barcelona is in Eixample, a short 5-minute walk from Diagonal Station and 11 minutes' walk from Plaça de Catalunya. Travelers give top marks for the hotel's prime location.

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

4/10 Fair

francis, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel C, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Stay was amazing. Location was perfect. Everyone was very friendly and helpful. Best part of our stay was that our room was ready when we arrived at the hotel at 8AM.
Dania, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

harvey, 1-night trip
Verified Hotels.com guest review

4/10 Fair

While the exterior of the hotel looks impressive, the experience inside was far from it. Our room initially seemed fine, but there was a persistent unpleasant odor that lingered whenever we entered. We were lucky to have a terrace to air it out, but the smell would return after a while. Unfortunately, our friends and family had the same issue with their rooms, so we didn’t bother asking for a change. The pillows had an additional unpleasant odor, adding to the discomfort. Overall, the hotel felt expensive but lacked the expected quality. Definitely not worth the price. Disappointed, so we won’t be returning!
Andrei, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Belinda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel We always stay here when in Barcelona The greeting staff can be more engaging and warmer Otherwise super nice stay Remote control and bathroom mirror batteries were dead They replaced it perhaps they need more through resetting of the room before new guest arrive
George, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel that provides 5 star service. The staff were extremely friendly and helpful. On our second night there was a bit of hammering somewhere near us but otherwise it was a quiet enough hotel. The rooftop is one of, if not the best in Barcelona. Would love to go back one day.
Matthew, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great service, amazing location, great piano
Carlos A, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Booked the hotel based on a colleague's recommendation. Glad I did. Room and view was lovely. Staff was awesome. And the location couldn't be beat, walking distance to 3 metro lines and a short walk to the Gothic Quarter. Would definitely stay here again.
Nadine, 4-night family trip
Verified Expedia guest review

6/10 Good

Room had no view Very small
Philip, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Ronald, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Five stars all around for Hotel Majestic
We absolutely loved our stay at Majestic Hotel! Everything felt so upscale, and the location was perfect. We loved the luxe room & gorgeous bathroom (and oversized tub!), service provided by the staff & proximity to the site’s & restaurants. Highly recommend for anyone who loves feeling spoiled on vacation! We can’t wait to come back soon!
Shannon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel, perfect location. Very friendly and professional staff. Great service. Very nice rooftop pool and bar
val, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Best location
Perfect location on a beautiful boulevard.
Oscar, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Zhenia, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel and very friendly staff
Nagina, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We stayed in the apartment part of the Hotel which is just across the street. We loved our stay; the place had a nice kitchen, living room and spacious rooms. The hotel is in a central area and we were able to walk to the Sagrada familia and Montjuic and ramblas. The rooftop bar is a must try. Staff were friendly and always helpful.
Sandra, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel. Staff went all out to make our visit comfortable.
Ron, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Shaobo, 3-night trip
Verified Hotels.com guest review

2/10 Poor

The Majestic has long been a hotel that feels like our home away from home, offering comfort and hospitality that we have come to cherish. However, I regret to express that during our most recent visit, the experience was marred by the performance of the front desk staff, who appeared to be among the least qualified to deliver the level of customer service we have come to expect from your esteemed establishment. Specifically, we encountered a notable lack of empathy when our requests were addressed. Rather than actively engaging with our concerns and exploring the various options available to assist us, the responses we received felt dismissive and did not reflect the personalized service that has historically characterized our experiences at The Majestic. It is our sincere hope that you will consider enhancing the training and development of your personnel. By doing so, you will empower your staff to better meet the needs of your guests and restore the high standards of service that have made The Majestic a cherished destination for many. We look forward to seeing improvements on our next visit and to once again enjoying the exceptional hospitality that has defined our previous stays.
Jose, 2-night trip
Verified Expedia guest review

8/10 Very Good

The hotel was beautiful and definitely had history. I had hoped for a more grand lobby experience. The new pool was fab though small and the rooftop pool was beyond tiny but nice for the kids. The room was large and much of it was nice but the furniture was very old and seemed very dirty and we didn't want the kids to sit on it and really didn't want to ourselves either -- sofas need replaced/ updated. Its in the BEST area and that was the best part probably. The place is packed and tough to get support from Concierge. The worst part was their WIFI. It was HORRIBLE. They even gave us an individual hotspot for our room and it was just as bad as hotel wifi. They definitely need to improve the WIfi. Great housekeeping staff -- They were the best part!
Corin, 6-night family trip
Verified Expedia guest review

2/10 Poor

The Majestic has long been a hotel that feels like our home away from home, offering comfort and hospitality that we have come to cherish. However, I regret to express that during our most recent visit, the experience was marred by the performance of the front desk staff, who appeared to be among the least qualified to deliver the level of customer service we have come to expect from your esteemed establishment. Specifically, we encountered a notable lack of empathy when our requests were addressed. Rather than actively engaging with our concerns and exploring the various options available to assist us, the responses we received felt dismissive and did not reflect the personalized service that has historically characterized our experiences at The Majestic. It is our sincere hope that you will consider enhancing the training and development of your personnel. By doing so, you will empower your staff to better meet the needs of your guests and restore the high standards of service that have made The Majestic a cherished destination for many. We look forward to seeing improvements on our next visit and to once again enjoying the exceptional hospitality that has defined our previous stays.
Jose, 2-night trip
Verified Expedia guest review

2/10 Poor

The Majestic has long been a hotel that feels like our home away from home, offering comfort and hospitality that we have come to cherish. However, I regret to express that during our most recent visit, the experience was marred by the performance of the front desk staff, who appeared to be among the least qualified to deliver the level of customer service we have come to expect from your esteemed establishment. Specifically, we encountered a notable lack of empathy when our requests were addressed. Rather than actively engaging with our concerns and exploring the various options available to assist us, the responses we received felt dismissive and did not reflect the personalized service that has historically characterized our experiences at The Majestic. It is our sincere hope that you will consider enhancing the training and development of your personnel. By doing so, you will empower your staff to better meet the needs of your guests and restore the high standards of service that have made The Majestic a cherished destination for many. We look forward to seeing improvements on our next visit and to once again enjoying the exceptional hospitality that has defined our previous stays.
Jose, 2-night family trip
Verified Expedia guest review