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The Palm at Playa

4.0 star property
Recharge in paradise with a rooftop dip or sunset toast on your private balcony.

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Photo gallery for The Palm at Playa

Swim up pool with hammocks, perfect for relaxation. | The Palm at Playa
Explore the serene ambiance of our luxurious outdoor lounge, where tranquility meets elegance amidst lush greenery and stylish seating. | The Palm at Playa
Enjoy a sunny day by the pool with a refreshing drink in hand, surrounded by a vibrant pink hammock. | The Palm at Playa
Two beds with white linens and teal geometric pillows, set against dark wood paneling, create a serene and modern bedroom atmosphere. | The Palm at Playa
Enjoy a serene breakfast with a view of the ocean, served on a granite countertop in a room with a ceiling fan and a large wall mural. | The Palm at Playa
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.
VIP Access

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle
Feel at home
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is $82
includes taxes & fees
$65 per night
Feb 13 - Feb 14

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Day bed
Ceiling fan
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Down duvet
Ceiling fan
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Day bed
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
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  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 392 reviews
The price is $113
includes taxes & fees
$91 per night
Feb 23 - Feb 24
Aloft Playa Del Carmen
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 3 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a snack bar/deli are other features. Fellow travelers love the pool and helpful staff.

All inclusive

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 66 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 11:00 AM to 10:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Palm at Playa?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travelers give top marks for the hotel's prime location.

Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff were amazing
Nam, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Nicholas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Junior, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

juan, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Hotel needs improvements.
We stayed for over a week. First room given was horrible and too noisy. After changing it was better. Breakfast very simple and with no variety. Last 2 days the drain in the bathroom was very stinky. Poor maintenance as the shower leaked every time we used it. For sure not coming back.
Marcos, 9-night trip
Verified Hotels.com guest review

8/10 Very Good

Richard, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable w huge living room. Close to everything
Paul, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Great VALUE!!!
Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Doug, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Andre, 3-night trip
Verified Hotels.com guest review

4/10 Fair

JOAQUIN, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Love just the location, property in poor condition
Magdalena, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Cant tell if we were terribly unlucky or if this property is just how we experienced it. We checked in late and when to the hotel and the toilet was already clogged and nearly overflowing and one towel was on the floor. We called the front desk to see if we could get the toilet unclogged and an extra towel but the reception desk apologized that they did not leave the maintenance key behind for him to get a plunger but we were free to use the public stalls downstairs any time and they don’t have anymore clean towels for the day. We were a little put off but hey, that’s not his fault and he was apologetic so we used the public restroom, shared the towel to shower and went to bed. The next morning we left early for an excursion and asked the front desk to have someone come and plunge and leave towels for when we return. We returned late at night. Toilet still clogged and no new towels. We went to ask about it and the girl at the reception this time was not as polite. Maybe she was overwhelmed with stuff going on as she was running around and it took her a few minutes to get to us. We asked her about the plunger and the towels and she said her colleagues were not there and could not plunge the toilet. My boyfriend asked for a plunger for him to do it and she said she did not have one and no clean towels for the 2nd night. She said someone can come the next morning, we checked out at 11 and we never got to use our own toilet.
My-Huyen, 2-night romance trip
Verified Expedia guest review

6/10 Good

The elevator didnt work. Not the most modern facility but its ina great location.
Heather, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Anna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

House keeping great service. I dont like i ask in front lobby for extra kit to make coffee in my room y me lo negaron.
frida, 7-night trip
Verified Expedia guest review

2/10 Poor

The hotel is old, dose not look anything like the picture. We had to change room because the order was coming out from the shower to the room. We couldn’t get extra towels or pillows they told us we all could get one towel per day. The towels are old. We had a light flight did ask if we could stay for 3 to 4 hours more which would but every time new person was telling us a different price how much we have to pay I guess everyone is trying to make some money. The only good thing about this hotel was the location everything else I would never stay or recommend this hotel to anybody.
Barbara, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Edin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

This was our third time to playa this year. Me and my fiancé decided to try a new place and we definitely regretted. It could’ve been worst but honestly I would not stay again. We purchased breakfast and it was terrible, silverware was always dirty and honestly it was just a horrible set up. They’re better off just not offering it if they’re not going to put effort in the food and presentation. Pool hammock was cut off and the pool was just not very clean. They have these ghetto concrete plates around the pool and honestly that’s a liability. The noise was horrible. Water pressure didn’t exist, and water was so salty in the shower. Just a big disconnect with the pictures on the site and staff was not very friendly.
Maria, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Good
jomar, 3-night family trip
Verified Orbitz guest review

8/10 Very Good

Ramses at the front desk was extra friendly, and very accommodating. Most of the staff was also nice. One security guard at the door was obnoxious and very unfriendly and unaccommodating.
Lior, 13-night trip with friends
Verified Expedia guest review

6/10 Good

Estancia familiar, la regadera es con cristales así que tomamos turnos para respetar privacidad, cuando llegamos preguntamos por toallas de alberca, nos indicaron que cuando hagamos uso, cuando subimos nos dijeron que en front desk las daban, así que bajamos y sólo tenían 2 disponibles. La tina de hidromasaje no estaba en funcionamiento.
SONIA, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

The property wasn't as nice as in the pictures. My room smelled of mold really bad. There wasn't a single blanket in the suites. The air conditioner was leaking water all over. Couches in living area were pretty dirty and I didn't really want to use them. This place is also NOT "Adults Only" There were 3 brats running all over the pool my first day there and staff didn't do anything about them. By brats, i mean they were throwing stuff at each other constantly and even throwing rocks off the roof to the busy pedestrian street below. Hotel staff was a hassel at check-in and added bogus fees to my bill. No towels for pool provided either. Bar service at the pool was nearly non-existent. This was all pretty disappointing considering i had the larger suite. This place has gone downhill quite a bit over last few years. Time to find somewhere new to stay-there are tons of better options than being treated like this.
Jeff, 4-night trip
Verified Expedia guest review

6/10 Good

Marcos, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location!
Bruce, 2-night trip
Verified Expedia guest review

General property information

Travelers Say
"The roof top pool was nice as well."
Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM