6/10 Good
Nov 23, 2024
Unhappy with hotels.com
I’m upset with hotels.com. I booked our stay 5 months in advance. A few days before I received an email from Moana saying even tho we booked a room w a balcony. They were doing construction and we are not able to use it at all.. and that they would be doing construction daily 9-5. When I asked if they were going to give us a discount they said they notified our third party vendor which is hotels.com back in January and I would have to try to take it up with them? This did impact our stay and the construction was crazy loud!! I will not be using hotels.com anymore but booking directly. There was no notification of this from them whatsoever. I don’t want to fight hotels.com for an Marriott credit?! I wish they just made it right or notified me when I made the reservation!! All other rooms were booked already so I couldn’t change our reservation.
Molly
Molly, 4-night trip
Verified Hotels.com guest review