Crown Plaza had always been my "go to" hotel for the area. Sure has changed in the last few years. On my recent stay, Reception met you with no smile, seemed bothered if you asked a question. Valet very courteous. Bar personnel fabulous! Cleaning crew very good! Grounds clean! There was NO hotel security at all and especially for New Years Eve! Apparently have been without security for a month or so. For three years in a row, the balcony windows are still covered with salt water, you can barely see out. No other hotels in the area have that issue of dirty windows. It seems it is getting to be run down. I doubt that I will go back. Too bad, too! Not sure if a change in management, but it has come down quite a few notches a lot. Great location, too! So close to everything! I hope it gets its look and care back!