Great local hotel in old town
The hotel was charming and very clean and the service was relaxed and very considerate. It was a fun location with easy access to all of old town.
If you like quality that is local and quirky rather than just another big chain hotel t thoroughly recommend it
Sharon, Urlaub mit Freunden (3 Nächte), 17. Jan.. 2020
Modern Hotel in Old Quarter
Great hotel in the heart of the Old Quarter. Staff was very helpful. Jasmine explained everything when I checked in and was very kind. Room was spacious, comfortable, modern and clean. I will stay here again when in Hanoi.
Matthew, Reise (2 Nächte), 17. Jan.. 2020
Very friendly and knowledgeable. Keen to help. Rooms good and clean. Staff first class.
Steve, Reise (1 Nacht), 8. Dez.. 2019
The good: The location was great in the heart of the old quarter. The female staff was friendly. Breakfast was good.
The bad: We had to cut our stay short and check out early as there was one male front desk staff with glasses that was not too pleasant. We were a couple families with small children each and we got the negative vibe that our kids were not very welcome. He made several comments about our children's behavior and additional gestures that any Westerner would find quite rude. It's just not how anyone treats guests if they want good customer service scores and I don't think he is in the right field of work personally. He never seemed even mildly happy. Perhaps he should find work elsewhere? He also wanted to "confine" our children into a pre-determined breakfast time slot - something we didn't want to agree to since we don't know when our kids will all be up and timed together. This seemed like a way to avoid being around other guests. We just never have had any such issues in any other of the dozens of hotels/Airbnbs we have stayed at.
Additionally there is no elevator and the hotel is small and 5 floors so this may be difficult for elderly or disabled to make the journey if room is on upper floor. Room 202 also has a strange layout where you have to exit the main bedroom outside where the AC units vent to go to the bathroom which makes this area and the bathroom get quite hot and uncomfortable.
Hawaii_5-0, Familienurlaub (6 Nächte), 30. Sep.. 2019
Staff are friendly and accommodating. Good location within the old quarter.
Only negative comment is that they do not have a hairdryer.
nh08, Romantikurlaub (6 Nächte), 13. Sep.. 2019
The Elpis is down a side alley/street. There is no elevator but the staff were kind enough to upgrade our triple room to a family room so we got a lower floor. Small buffet breakfast with a few options for ordering fresh. The staff do enter your room despite the do not disturb sign we had put up. I think it’s to turn off any a/c or plug ins. This bothered us and no explanation was given. As power isn’t expensive in Vietnam this seems like overkill. Otherwise a cute and convenient location
Familienurlaub (2 Nächte), 17. Apr.. 2019
Thanks for the pleasant stay
Excellent stay, very friendly, very helpful. Would come again in a heartbeat.
Vinzent, Familienurlaub (3 Nächte), 13. Apr.. 2019
Great location and excellent service
susan, Familienurlaub (1 Nacht), 23. März. 2019
Simon and all the staff were very helpful!
Breakfast was awesome!
susan, Familienurlaub (3 Nächte), 15. März. 2019
It took me so long to find this place as I got the name mixed up with another hotel (my fault) so I missed out on a tour pick up so that was a bummer. Staff was super friendly though, they called my tour guide and tried to have them pick me up again. I also left a bag on the airport bus and they were able to track it down for me and go get it and bring it to the hotel for me. I was a solo traveler so the hotel staff always wanted to know where I was heading for safety and was concerned if they didn't see me at breakfast which was nice in a different country. Only downside was my room was changed and was supposed to be an upgrade but I'm not sure that it was. I originally bought a room with a window and bathroom in the room but got put in a room with no window and my bathroom outside. Would have been fine if my original room didn't cost more than the one they stuck me with. By the time I realized it I was already leaving. It was also right above the kitchen so it got a bit noisy early in the morning and I'm a light sleeper. Would recommend due to the staff but make sure your room matches the one you paid for! Oh, and it's in the heart if everything!
Shaniece, Reise (6 Nächte), 31. Jan.. 2019