Not happy with staff
Difficulty checking in. Informed staff that I was using a different credit card but no one would listen. Next morning called at 8AM to tell me card was declined. They were using old credit card number that had been closed. I had given new number at check in but they didn’t take it. Waste of time because no one would listen.
Linda, Reise (1 Nacht), 15. Mai. 2021
Staff was excellent and room was comfortable save for a musty, musky smell once entering the room. Objectionable but not unbearable. I didn't mention it to the staff until the last day. It could have used a good airing....
John, Reise (3 Nächte), 26. Apr.. 2021
Great check in host and very friendly
Isaac, Geschäftsreise (1 Nacht), 16. Apr.. 2021
Good location, nice staff, great porches just too chilly to sit out, nice breakfast, we would stay there again. The bathroom door and walls could have been "spring cleaned " but the carpet , floors, bed , etc was fine.
Reise (2 Nächte), 16. Apr.. 2021
I've stayed with these folks several other occasions, so I will be back. But .. there were a few things that needed attention from the maintenance department. The towel bar ripped off the wall, screws and all because it simply needs "repair work" .. but no one seemed overly surprised by this. The gutters had an issue this fall but they were left laying on the grass as you pull up. There's a serious leak in the refreshment area, so the wall was wrinkled. It wasn't an "issue" but it certainly didn't give it a good look. Breakfast and coffee and always good and available and the staff is welcoming and pleasant. The sheets and towels are nice and clean .. so while it needed attention, unlike usual, it's been a hard year for all. Thanks for having me and I'll be back when I'm next in Auburn. Lots of restaurants accessible too.
Geschäftsreise (2 Nächte), 5. März. 2021
We have stayed here a few times and have never been disappointed. This stay was very comfortable, however there were small ants crawling around in the bathroom. Not a huge deal, and probably just a chance occurrence but may need to be sprayed. I will definitely stay again as I am in town to visit family several times a year, and love the hotel and its location.
Theresa, Reise (1 Nacht), 21. Jan.. 2021
The clerk was very friendly and informed. She ran down the whole spill and let me know all that was going on around us.
Patrick, Urlaub mit Freunden (1 Nacht), 15. Jan.. 2021
Clean, quick check in, super friendly and helpful people at desk. Very nice atmosphere and would definitely stay here again.
Judith, Geschäftsreise (2 Nächte), 10. Nov.. 2020
I am surprised that there were so many great reviews of this place. It was fine- but really nothing special. The rooms were clean enough, but were old and slightly dumpy And, despite the signs on the door requiring face masks, none of the employees working at the front desk (or in the breakfast area) wore a mask.
I will say that all of the staff were very friendly. I was just disappointed that they didn't take Covid precautions more seriously.
Jen, Familienurlaub (2 Nächte), 22. Okt.. 2020
A buddy and I stayed here for 1 night for a golf outing, and we could not be happier that we did. This place is clean, comfortable. the staff was super helpful when we checked in and the breakfast was good. a few updates and this would be a nice 4 1/2 star place for sure. If I am ever in the area I will stay here every time.
Andy45365, Urlaub mit Freunden (1 Nacht), 24. Sep.. 2020