If you arrive via plane, and thanks their ‘rude’ bus driver you will not be greeted. Instead you have to drag your luggage across the hotel to reception without any assistance. If you arrive via taxi - like a local - at the front door you will be greeted by concierge, door people and others welcoming you to the hotel. The food is extremely overpriced, and quite average. The rooms don’t feel 5*, for the cost you lay there is definitely more premium options around. This is a hotel for Korean people, not tourists. You will not be treated the same a local