I was not at all satisfied whip the overall location of this property. Do not be fooled by the pictures that are shown on their website. This property is not in a good location at all. If you are a tourist and not from Dominican Republic or speak Spanish fluently this would not be a great place for you to stay. I was scheduled to stay there for seven nights because I was misled by the sites pictures and overall view but when I arrived boy was I in for a surprise. This place look nothing like the way it was shown in the websites. I instantly knew that I was not staying in this place feeling unsafe. The actual apartment had nice size bedrooms but the patio doors would not lock. There are no decent views from the balcony or the windows other than other people's apartment with dirty laundry hanging out on the banisters. Feeling unsafe I decided to only stay there one night and I asked for a refund for the other nights in which I was charged for and was refused the money in which they charged. So I paid for seven nights and only stayed there one night and was not compensated for anything. This was by far the worst service in which I have ever experienced in my life. It asks for a photo of my stay but I cannot give you a photo because there was nothing interesting to take a picture of.
Jephthae, Reise (7 Nächte), 4. Okt.. 2020
Mario, Urlaub mit Freunden (2 Nächte), 11. März. 2020
Staff really was awesome! They helped me with things not normally part of the job
Familienurlaub (3 Nächte), 9. März. 2020
Big rooms great location, cleaners need supervision not a good job.
Urlaub mit Freunden (6 Nächte), 20. Aug.. 2019
The management was nice. The first stay at seven beaches was excellent, but this time I had a total different experience! The shower drain was backed up , and the cleaning crew did not make clean up in room after being tipped! Had to go to manager office to request linen and towels.
James, Reise (6 Nächte), 5. Juni. 2019
I liked this nice hotel. Really good service they had. Really nice people
Reise (4 Nächte), 6. März. 2019
there was not anyrhing I didnt like.. there were only a few flying blood suckers and i detest them..Wonderful staff, surroundings true paradise.
Reise (14 Nächte), 28. Jan.. 2019
We did not stay at this property, dirty and disgusting area, we did not pick where we were taken we had to pay again to stay at another Resort I expect to get my money back for putting us in a rats nest. NEVER USING THIS COMPANY AGAIN YOU HAVE THE WORSE SERVICES EVER.
Familienurlaub (4 Nächte), 12. Dez.. 2018
Deceptive and Unsafe
Unsafe and deceived. I sent in feedback requesting a refund as the advertisement was deceptive which could have ruined our entire staff. This hotel and it's environment presented itself as a danger. We could not stay in such unsafe and deplorable conditions. This was a slum apartment that was being passed off to hotels.com as a place to rent. There were suspective people lurking on the property. Buckets and other items were laying around. There was no elevator service. We could not remain in these conditions and had to make other arrangements for our safety and well being. I have used Hotels.com on a number of occasions. This facility was not a good representation of your agency. I find it difficult that the agency would approve to advertise places such as this. Again, I am requesting a refund based upon the deceptive and unsafe conditions.
Urlaub mit Freunden (5 Nächte), 22. Nov.. 2018
DO NOT STAY HERE11111111
This place is located in a very undesirable part of the Dominican Republic. When we arrived, the outside of the building did not appear as was on the photos on hotels.com. Additionally, I along with my family felt unsafe as there were people hanging out. The photos seemed as if they were photoshopped. I felt as if I was “duped.” I would not recommend this place to anyone. The place was so undesirable, we chose to stay elsewhere. Who do I need to speak to regarding a refund?
Lori, Familienurlaub (5 Nächte), 22. Nov.. 2018