The staffing was rude the room was supposed to be non-smoking and it smelled like straight smoke the floor was so dirty your feet were sticking to it the carpet was just ridiculous.
Jessica, Geschäftsreise (1 Nacht), 5. Juli. 2021
The carpet in the alcove leading to the bathroom reeked of urine. All the carpet looked decades old. One of the bedside lamps did not work.
Richie, Reise (1 Nacht), 4. Juni. 2021
Holes in wall, broken towel bar, trash everywhere. Skip this place
Reise (1 Nacht), 22. Mai. 2021
I will not book this property for friends/family again. According to my friends from Utah and what I observed, major disappointments. ALL Hotels at this point should have WiFi available for guests but this one didn’t. The star level of a hotel shouldn’t even matter. WiFi is a must. The property is so run down that I’m surprised it’s in this area of Concord, CA. This area is redeveloping nicely.
Other disappointments included:
1) Old furnishings from the 1970s
2) Old bed and mattress
3) Bath tub is old
4) Poor room lighting
5) AC/Heater was inconsistent.
6) No security monitoring cameras.
1) Decent Customer Service
2) Security Guard on site
3) On site parking
Percival, Reise (1 Nacht), 21. Mai. 2021
Pain in the ass employee made everything difficult
The premier inn refused to allow me to check in for my 3-day stay stating that the previous time that I had stayed for 3 days that the room was messy and so they put me on the DNR list the employee who did this had entered the room prior to us checking out made a comment to me when I came to the door saying hey we're staying another day I'm paying for the room right now that our room looked trashed the room was not trashed it was hardly even messy I just had quite a few things with me for as we'd been there 3 days. I even took a photograph of the room as it was when he made his comment because I had a feeling that it was going to be an issue upon check out and it was as they did not allow me to pay for the 4th day to stay but also did not tell me I was being added to the DNR list so when I tried to check in for our second stay I was told no. I worked housekeeping for 2 years I've seen rooms that were 1,000 fold more trashed then our room I am attaching a photograph of what it looked like when he described it as trashed. But again this was prior to me packing or checking out I always clean my rooms myself taking out any trash doing a double check for any items being left behind the room was damn near spotless when I checked out they would only need to wipe down and change the sheets stock towels there was no reason to add me to the DNR list. The same guy haa given us issues in the past tryinf to not let us check in because I had an ID but my boyfriend only has a pic of his.
Danielle, Reise (3 Nächte), 18. Mai. 2021
Better than we thought
People at the front desk were kind of rude and this is the second time .security was nice and helpful. We had a room on the second floor this time and this room was way nicer than the one we stayed at on the first floor last time. Very good prices
Reise (1 Nacht), 15. Mai. 2021
I would recommend this place
The place was good, clean, comfortable, many eateries walking distance. Price was fair and reflects the service
Billison, Geschäftsreise (1 Nacht), 9. Mai. 2021
Nice location to breeze in n out of Concord.
Karen, Geschäftsreise (1 Nacht), 1. Mai. 2021
Horrible service and this place is for crack heads and people who stay up all night and the manager told me to get my money back and go to the Hilton in I want to sleep ..... worst experience ever!
Lavorn, Geschäftsreise (2 Nächte), 15. Apr.. 2021
Highly advised to avoid
Because we were only spending one night in Concord, we figured why not get the cheapest option. I highly advise you to spring for the extra couple of 20s to stay at another place. The carpet was dirty and smelled funny throughout the night, dingy lights, cracks in the wall, AC unit, ceiling, and rust on the clothes hanger poles. Thankfully, it was just for one night. The bed was not bad. The security person during the night was very nice. A definite DO NOT RECOMMEND.
John, Reise (1 Nacht), 10. Apr.. 2021