The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.
Romantikurlaub (2 Nächte), 9. Feb.. 2020
The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.
KK, Urlaub mit Freunden (4 Nächte), 8. Feb.. 2020
We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night.
Breakfast is excellent and the staff are friendly and helpful.
Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.
Romantikurlaub (1 Nacht), 7. Feb.. 2020
Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return
Romantikurlaub (1 Nacht), 4. Feb.. 2020
Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...
Romantikurlaub (1 Nacht), 2. Feb.. 2020
Good location, lovely staff and the breakfast buffet was one of the better I have experienced.
Urlaub mit Freunden (4 Nächte), 21. Dez.. 2019
The staff are what makes this hotel so good. They are both friendly and attentive.
Familienurlaub (4 Nächte), 14. Dez.. 2019
No windows.Overpriced.Great staff. Poor management
Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days.
Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management.
Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance.
Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover
Reise (5 Nächte), 6. Dez.. 2019
What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.
Romantikurlaub (1 Nacht), 18. Nov.. 2019
Pleasant Stay at Silk Collection Hotel & Spa
The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.
Hristo, Urlaub mit Freunden (2 Nächte), 15. Nov.. 2019