Great customer service
Fernando, Familienurlaub (1 Nacht), 5. Apr.. 2021
This is a very good bargain!
This is a charming hotel. I like it because it has kind of an old-world feel to it. I love the decor and atmosphere. The staff is very kind and very helpful.
Gary, Urlaub mit Freunden (1 Nacht), 29. März. 2021
It was very uncomfortable walking up 4 flights of stairs ,they had no elevator
Kyle, Reise (2 Nächte), 24. März. 2021
Anthony, Reise (2 Nächte), 21. März. 2021
Its a old hotel but kept very clean. My internet didn't work in my room and was quickly switched to a better room where thevwifi worked. Thank you Genisis for your positive and professional attitude.
Robert, Reise (1 Nacht), 5. März. 2021
Very close to the downtown city and really clean rooms
Familienurlaub (1 Nacht), 5. März. 2021
I had a horrible first customer service treatment. I got to the hotel on Saturday and they told me I had no reservation with them because i did not check in on Friday. I asked them for a room and was told thy were going to charge me for Fridaynight and I was fine with that until I was taken to a filthy, horrible, very hot room. It was so smelly that I just could take some pictures of the condition of the room snd left. When I reported that to the front desk there was no response. That horrible experience was mended by Mr. Leon who called me the next day to apologize and made the promise to drop the three night change. I considered their action fair. I suggest that Hotels.com would supervise these hotels better.
Fe, Familienurlaub (3 Nächte), 26. Feb.. 2021
it's terrible it's different from what they offer online, I wouldn't go back for free
Familienurlaub (2 Nächte), 22. Feb.. 2021
Tried to over charge me
No WiFi in the room I was given
Was asked to pay 19 dollars additional for no reason
I had already paid the full amount on my credit card at arrival. Stay away from this place
Jeffrey, Geschäftsreise (1 Nacht), 21. Feb.. 2021
Great Comfortable Hotel for Airport Stopover
This is my second time staying at the hotel. Very friendly and helpful staff. Genesis the receptionist was great and provided all the information I needed during my stay. The room was very clean, spacious and comfortable. The friendliness of the staff made it a wonderful stay. Great shuttle service to and from the airport. Thank you hotel Patino!!
Kim, Geschäftsreise (1 Nacht), 18. Feb.. 2021