Beds uncomfortable, bathroom needs upgrading couches felt dirty, overall felt dirty. Paid same price and less for much nicer accommodation along great ocean road, felt very disappointed.
Familienurlaub (1 Nacht), 3. Juli. 2020
Great stay close to the beach and Otways
Lovely lady at the check in service, the place is large and beautiful. My sister and I really enjoyed our stay here
Urlaub mit Freunden (1 Nacht), 13. Juni. 2020
Great location. Walking distance to the beach, cafes and restaurants.
Andy, Familienurlaub (5 Nächte), 27. Dez.. 2019
Close to street and beach, parking quite tight. Bathrooms weren’t clean and floors had not been swept. Several of the bedside lights not in working order and toilet was leaking.
Familienurlaub (2 Nächte), 1. Aug.. 2019
Great location and spacious. Riddled with ants and poor internet service from 6pm-8am.
Reise (1 Nacht), 5. Juli. 2019
the staying was good, we had a 3 floors town-house with 4 bedrooms, decoration is quite new and modern, rooms are very clean, just we hoped it was with sea view balcony but not, well it's not a problem since we arrived there late at night so even with sea view we couldn't see nothing.
but WI-FI connection was poor.
Familienurlaub (1 Nacht), 26. Feb.. 2019
Great location and set up but cleanliness could have been better.
Jennifer, Reise (5 Nächte), 19. Jan.. 2019
Comfortable private apartment very close to the beach. Very clean with great views. Wifi connection available but not very good-disconnects a lot. Only other problem was the 2 TVs in the living areas didn’t work, unable to view channels (but tv in master bedroom worked fine)
Reise (2 Nächte), 8. Jan.. 2019
Nice layout and v comfortable for 5. Warm on arrival. Nice cotton bed linen. Well equipped kitchen.
Reise (1 Nacht), 10. Aug.. 2018
Please do not call us again
Saw this apartment on hotels.com and it looked promising with the images posted and most of the reviews were relatively good. Although we read some really bad reviews on the apartment, we thought we weren’t be so “lucky”. Little did we know we fell into the trap.
PLEASE DO NOT TRY YOUR LUCK!
Firstly, the room wasn’t cleaned properly and there were rubbish lying on the toilet floor.
Secondly, the face towels were clearly with stains. When we feedback to the housekeeping and asked for new towels, they questioned us whether we had used the towels instead. How well are the housekeeping team trained to question back the guest and didn’t feel apologetic at all!
Thirdly, there was only one roll of used toilet paper for 7 persons. There was no extra toilet papers stocked up in the apartment.
What’s worse was the hot water that ran out half way while bathing. Mind you, it’s winter and freaking cold at night and all we want is to have a warm bath. After attempting to call the housekeeping for several times and they finally picked up, they simply said they have never experience it and hang my call without providing any solution to help. We called again for assistance as the hot water didn’t come back and they just replied “there’s nothing we can do. Please don’t call us again”, and hang up. There were clearly other apartments which are not taken and they did not offer us to change apartment or to provide any form of assistance.
THIS IS TOTALLY UNACCEPTABLE.
Lee, Familienurlaub (1 Nacht), 30. Juli. 2018