Mercure Riga Centre

My partner and I decided to have a small vacation in Mercure Hotel located in the heart of Riga. We opted to experience a stay in this 4 stars hotel, because beautiful pictures on the booking website pledged, that it has high quality standards, so we booked a room there for 4 nights. Later we should get disappointed tho! The first disappointment was the size of the bed, for tall people 180cm + bed in basic room is definitely too short. Next, bedlinen was very synthetic (we were sweating in the night under that material). It goes on with the breakfast. In my opinion for such hotel the offer was very small and homogenous day by day. If you want to have a choice, I would suggest you to go at 7 o'clock in the morning when the breakfast starts. Because later they don't refresh some of the plates with food. We also could observe how they cleaned the table, they just wiped crumbs from the table to the ground! In the room we recognized, that stuff was damaged, scrached or lost its function (toilet brush). However, one of the main disappointments was the room service. Rooms aren't clean and it actually looks like, that the room service's main aim is to create an image of a clean room, when actually it's not. We stayed 4 nights, had room service once, second time we had room service after hotel administration changed our room, because in previous we found silverfishes on the carpet. The spa looked clean so far and was appropriate for a hotel. Windows were leaky!

zu krtisieren wäre nur die fade Bar im Dachgeschoss und die fehlende Duschstange sowie die schimmeligen Silikonfugen im Bad, ansonsten gutes Hotel in entraler Lage und tolle Stadt

Zimmer wurden leider nur unregelmäßig und auf Aufforderung hin gereinigt.

The hotel itself is very good. I recommend it for business Travellers. However we had some problems during our stay. On Saturday there was some Wedding party in restaurant on the upper floor. So it was impossible to have a rest during the day. Reception told us that they can't change this so we have to live with it... Room service kinda "strange". No menu in the room. When we ordered a burger to our room - it came stone cold and they did not brought forks and knifes... Breakfast is ok, but Scrambled eggs should be done better.

Das Hotel ist sehr gut gelegen. Viele Sehenswürdigkeiten sind nur einige Minuten entfernt. Der Service im Hotel, speziell beim Frühstück, lässt sehr zu wünschen übrig. Irgendetwas fehlte immer! Statt sich darum zu kümmern, spielte das Personal lieber mit ihren Smartphones!!! Die Reinigung des Zimmers kann man eher mit flüchtig und nicht gründlich beschreiben.