Checked in, was asked about daily maid service, yes. Came down at 8:15 1st morning, no coffee. Came back on 1st day, room was not attended to. Went to desk, gave us clean towels and plastic bags and told us to put the dirty towels in the plastic bags - we did not. Came down 2nd morning - coffee was luke warm. They had hot coffee in the back which they brought out - they just hadn't checked. Spoke to Mgr. He was nice & very attentive - took money off the bill which we did not ask for or expect. Got back to the room that night - no towels. Bathroom very dark. shower in need of cleaning & caulking, no shelves or bars in shower, slide door to shower so heavy and hard to slide you had to bang it shut Bed flat & uncomfortable Should be said that staff was nice and with complaints, was attentive & tried to ease the situation. Lobby beautiful with lots of cozy seating, games,live music nice bar. Great hotel except for the rooms you had to sleep in.