4/10
Upon checking in, were were told the internet/systems had been down for 3 hours and they couldn't find out same day reservation. Dirty floors in the hotel room. Stained couch, so just the bed to sit on. Stained side table. Dust on most spaces and most of the gym surfaces (spider web in some spaces). Room kettle completely dirty and couldn't be used. Body wash, shampoo and conditioner pumps were filled with the same plain and poor quality soap completely ruining hair (before a night out). This felt like a 2 star hotel at best. The breakfast staff seemed very stressed and unfriendly when asked about a simple question. We showed our card when registering for breakfast and midway through our breakfast, one of us was asked by the stressed front desk staffer if we were indeed a guest.




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