I was going to be late checking in, so I called as instructed on the website and it took me several tries after getting put on hold or disconnected. At the office, the door was locked and whomever was in the office was not in any hurry at all. There were 4 people in line including me at one point. I had to go back and get a new room key because mine wouldn't work. In the morning, my phone rang at 1015, I'm assuming as a wake up call/reminder to check out before 11, but my AC turned off completely at 1037 and I didn't know if it was set on a timer or if they turned it off, but it was awfully convenient for encouraging me to check out immediately.