Die Ausstattung der Zimmer und die gesamte Hotelanlage sind außerordentlich. Wunderbares Hotel mit extrem freundlichen Personal. Exzellent! Allerdings sollte für den hohen Preis die SPA inklusive sein und das Essen in den verschiedenen Restaurants ist sehr an den amerikanischen Geschmack angepasst. Hier gerne öfter authentischere mexikanische Speisen servieren.
Romantikurlaub (6 Nächte), 10. März. 2019
Wir waren nun zum zweiten Mal im Secrest The Vine und sind wieder begeistert, Personal, Zimmer, Essen, Service, Drinks, Pool, Strand alles super, Entspannung pur. Wenn nur nicht der labge Flug wäre...
Wir werden nächstes Jahr wieder dort hin reisen!
Thomas, Reise (9 Nächte), 13. Nov.. 2018
Hotel mit Mängel beim Service
Service war ungenügend. Haare vom Vorgänger in der Dusche. Ansonsten ok. Für uns ungenügendes Preis-/Leistungsverhältnis!
Thomas, Romantikurlaub (1 Nacht), 19. Dez.. 2018
Very disappointed. Waste of my money
First of all i was very excited to stay here in the beginning. My first stay in cancun was at Golden Paramus adults only and the hotel was basically a cheap motel. I do not recommend anyone to go there. Secrets is very expensive and i was hesitant at first but i figure if i want quality im going to have to pay. So i did. First of the this secrets is more of a high end hotel than resort. The place was beautiful but small. However the space it occupied was enough.
The room was ok, however the bed was very uncomfortable. 1 of the worse bed ive slept on. The hallway on the 11th floor smelled like pee every morning. The food was what upset me the most. The food was mediocre at best. Breakfast, my favorite meal was cold each morning except for the eggs that they fry in front of you. We were only allowed to have a mimosa while sitting in the dining room. According to them it was a covid law.Lunch was decent but there was a hour tl hour and half wait for your food and when it comes its luke warm. The liquor was not top shelf. It consists of Jack daniels and vodka along with the same cheap house liquor on every other hotel.
The entertainment was piano playing, a few custom songs by a band. By the pool the dj only played fist pump music. The entertainment at the pool was someone directing water exercise in the middle of the day...The staff seemed over worked and understaff, at times there frustration was showing and directed to us. There is no night life. Eat out everyday
Sasha-gaye, Reise (4 Nächte), 31. Mai. 2021
Great food was just ok and I know we are in Mexico but they don’t tell you 2 bottles of wine will be 300 US dollars. Rooms are nice but just little things like the remote not working and trying to order room service was a nightmare the tablet didn’t work and waiting on hold for ever just to get the wrong stuff. Other than that and the time share presentation it was great the staff is excellent and the spa was amazing
Kelly, Reise (6 Nächte), 28. Mai. 2021
Better check-in needed
Check-in could have been better. I wish they would have explained the layout of the hotel and amenities. The front desk was a bunch of young guys who were just joking around the whole time.
Reise (3 Nächte), 7. Mai. 2021
DO NOT RECOMMEND.
Hotel was not what we expected. Went for our anniversary & they treated us unlike any other 5 star resorts we have stayed at. They sold us a bottle of tequila with water in it! We will not be back again. Highly do not recommend.
Reise (4 Nächte), 6. Mai. 2021
Huge misunderstanding up pond arrival. Hotels.com do not specify that the prices they promote in their website are not all inclusive, meaning that when you check in theres going to be an extra charge and a big one. After you check in they will assign you a very persistent sales person and force you to talk to him for the next 2 hours because you cant acces your room untill 3 pm. He will try to up sell you for your next vacation. He will try to make an appointment for the next day or try to sell you on some xcaret trip. Dont be afraid just say NO!!!!
Other than that the hotel is beautiful, the staff is incredible friendly and helpful. The sanitation for covid 19 is always on point. I will recommend this hotel, just make sure that the price your getting includes all inclusive and stay away from the sales team thats always on deck ready to sell you something. Great hotel.
Roberto, Reise (6 Nächte), 7. Apr.. 2021
Overall we had a great stay. The food left much to be desired, which is the only reason I rated the overall stay as pleasing.
Thelma, Reise (3 Nächte), 2. Apr.. 2021
This was my sixth visit to Secrets the Vine. For all the time I’ve been here, never once when I check in does anyone thank me for coming back.
Instead, they bombard you from the second you walk in trying to sell you a vacation timeshare. If I sat through an hour and a half breakfast I would get an upgrade to the executive floor for $49. It would be nice and appreciate it if they automatically gave people an upgrade for coming back.
The staff is wonderful always doing what they can to please you and they work so very hard. Roberto by two pool was fantastic. Always smiling and pleasant.
Cons- You cannot get a drink other than water anytime before 11. All the bars in the hotel did not have top shelf not even Tito’s which is not an expensive vodka. You can order lunch at 11:30 from the pool but if you wanted to sit at a restaurant I wasn’t till 1230. I get that it’s Covid but people are still paying to come there and they should be a little bit more accommodating especially with premium items.
The hotel is certainly starting to age and needs upgrades. It would be really nice if the hotel had more than one outdoor restaurant that serving especially now when people wanna be outside and not inside due to the pandemic. Other hotels even have bars outside but you can sit out which is a really nice feature considering people are coming from colder places and would really like the opportunity to be outside and enjoy the weather.
Reise (4 Nächte), 16. März. 2021