Sonesta Hotel Cartagena
- Inbegriffenes Frühstücksbuffet, kostenloses WLAN und kostenloser Parkplatz

Aktuelle Bewertungen
Gut 7,4 Von 299 Bewertungen
Hotel looks nice in pictures but in reality is like a 2 star Hotel but charging like a 4. Does not have inside lobby. so by 600pm it gets very windy and we had to go to our Room. Elevators look very old. No design. First room they gave us was very dirty ( floor, balcony..even the sheets). 2nd room not as bad but still windows are kept dirty so you cant enjoy as well the nice view. Showers look also old like a 2 star Hotel. Worse part is that they let us checked in but there was no water or air conditioning in the Hotel. Ee had to find another hotel next day. Only good thing is the staff trying to help with ALL that mess and complains from customers. Alvaro and Camilo managers were friendly and tried the best. Carlos helped us with our bags . He was very friendly as well. Owner should put some money on remodeling...make indoor lobby, clean windows and balconies of the whole tower..Remodel showers. Its was our first time at Sonesta hotel... Extremely bad experience. Poor employees and customers.
Overall our stay was great. The service was really good however, a couple of times we found that the restaurant made mistakes with our meals.
In general the hotel is nice, but you dont have the chance to get a room with ocean view because there are apartments in from of the hotel, and that information is not disclose. The pools doesn't have heat neither showers in the rooms have hot water. The breakfast is good, the hotel is still under construction, the area is accessible to the center of the city and airport. Food at the restaurant are acceptable too.
Definitely not worth the money I spent and there was basically non existence of customer service. We were provided with synthetic pillows as premium bedding. Had to scavenge for beach chairs and towels.Would not recommend this hotel. The best day was check out!
They are too weird about pool towels, they hold your ID until you give them back.
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